Something not quite right? Tell us about your order below so we can review it and help with the next steps.

For an ordinary return, please contact us within 14 days of delivery. Items must be unused and in their original packaging. Approved ordinary returns are subject to a 20% restocking fee based on the paid item price, excluding tax and shipping. Return shipping and any applicable disclosed outbound shipping deductions are your responsibility.

For damage, defects, or a wrong item, please report the issue promptly, ideally within 7 days and no later than 30 days after delivery. Include clear photos of the item, the issue, the box and packing materials, and the shipping label where relevant. Keep all packaging while we investigate. The ordinary-return restocking fee does not apply to approved damage or wrong-item claims.

Submitting this form requests a review. It does not approve a return or issue a refund. Please wait for written approval and return instructions before sending anything back. Please do not include payment card details in your message or photos.

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